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THE ART OF THE INVESTIGATIONCritical training in conducting effective investigations

THE ART OF THE INVESTIGATION

Course Summary

Techniques, tools, tricks, and tips

A successful investigation doesn’t happen just by turning up and asking a series of questions. It isn’t even only about asking the right questions. There’s more to it than people realise, and it starts long before the first question is asked.

This highly interactive course will transform your investigation process to deliver better, safer outcomes.

 

Session One - Introduction & Pre-Interview Considerations (Coordinate)

 

What is an Interview? (And what an interview isn’t!)

> What are the outcomes you’re trying to achieve?

 

Common Faults

Where interviews go wrong

 

Coordinate – Setting up for a successful interview

> Determine the Purpose

> Determine the Person

> Determine the Personnel

> Determine the Setting

> Determine the Documents

> Determine the Questions

 

Session Two - The Interview (Connect – Control – Conclude)

 

Connect - Building Rapport (Understanding)

> Why?

> How?

 

Present Professionally

> Appearance

> Behaviour

> Language

> Be organised

 

 

Control

> You

> Interviewee

> Others

 

Questioning techniques

> The right way and the wrong way to ask questions

> The process 

 

Recording

> Roles & responsibilities

> What to capture

> Dos and don’ts

 

Conclude

 

Wrap up

Remember the 4 C’s of the Art of the Investigative Interview

Coordinate (The discipline of background enquiries)

Connect (The importance of first impressions)

Control (Do your best – Jimmy Carter)

Conclude (End well)

 

NEED MORE HELP?

For further information on this course please call us on 0800 3000 11 or email us at info@coachiogroup.com

We will endeavour to get back to you with in 24 hrs, thank you.

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