Techniques, tools, tricks, and tips
A successful investigation doesn’t happen just by turning up and asking a series of questions. It isn’t even only about asking the right questions. There’s more to it than people realise, and it starts long before the first question is asked.
This highly interactive course will transform your investigation process to deliver better, safer outcomes.
Session One - Introduction & Pre-Interview Considerations (Coordinate)
What is an Interview? (And what an interview isn’t!)
> What are the outcomes you’re trying to achieve?
Common Faults
Where interviews go wrong
Coordinate – Setting up for a successful interview
> Determine the Purpose
> Determine the Person
> Determine the Personnel
> Determine the Setting
> Determine the Documents
> Determine the Questions
Session Two - The Interview (Connect – Control – Conclude)
Connect - Building Rapport (Understanding)
> Why?
> How?
Present Professionally
> Appearance
> Behaviour
> Language
> Be organised
Control
> You
> Interviewee
> Others
Questioning techniques
> The right way and the wrong way to ask questions
> The process
Recording
> Roles & responsibilities
> What to capture
> Dos and don’ts
Conclude
Wrap up
Remember the 4 C’s of the Art of the Investigative Interview
Coordinate (The discipline of background enquiries)
Connect (The importance of first impressions)
Control (Do your best – Jimmy Carter)
Conclude (End well)